Any problems you encounter at our stations or with our service should be reported directly to the Train Operating Company (TOC) responsible for that station or service. We have three TOC’s on our line; East Midlands Railway operate the Poacher Line and manage all our stations except Grantham; which is managed by London North Eastern Railway and CrossCountry who operate a service out of Nottingham station. Please click on the links below to report any issues.
Network Rail
Network Rail is responsible for all issues relating to the rail infrastructure and signalling. They can be contacted by clicking on the following link:
British Transport Police
British Transport Police is the national police force for the railways. Every day, they police the journeys of more than six million passengers. Their aim is to get you home safe, secure and on time. If you wish to report anything to BTP please click on the link, or text 61016; in an emergency please dial 999. See it, Say it, Sorted!
Rail Ombudsman
If you have followed the Train Operating Company’s complaints process and are not happy with the response you can contact the Rail Ombudsman for more advice.