East Midlands Railway (EMR) has introduced a new account function to its website which helps delayed customers apply for a refund with only a few clicks.

EMR’s Delay Repay function enables customers to get a refund if their journey is delayed for 15 minutes or more.  Now it is even easier to claim after the company introduced the option for customers to create their own bespoke account. Choosing to set up an account means that personal details will always be pre-filled and season ticket holders can save their ticket details and skip having to add a new journey each time they are making a claim. To see the full article click here